Basic Phone
System
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1
Call Alteration:
Allows users to place one call on hold, make a
second call, and talk alternately between the two
parties.
2
Call Forwarding:
Allows users to transfer calls to another station
when their number is busy or not answered. Call
Forwarding variations include All Calls, Busy, and
No Answer.
3
Call Hold:
Allows users to place a call in progress on hold.
4
Call Pick-Up:
Allows users to dial a code to answer a call ringing
at another station within a group.
5
Call Transfer:
Users can directly transfer a call to another party.
6
Call Waiting:
Places an audible tone on the line to signal that an
internal caller is waiting to be connected.
7
Consultation
Hold: Allows users to be
the initiator of a three-way call or transfer to
speak privately with a third party.
8
Direct Inward
Dial: Allows incoming
calls from the exchange network to reach users
without attendant assistance.
9
Direct
Outward Dial: Allows users
to place an external call without attendant
assistance.
10
Directory
Number Hunting: If the
number dialed is busy, the system searches for an
available line within the hunt list.
11
Distinctive
Ringing: Provides
distinctive ringing so users can distinguish between
internal and external calls.
12
Last Number
Redial: Allows users to
redial the last number dialed by dialing a code
instead of the entire number.
13
Pilot Number
Hunting: Calls dialing the
pilot number will be distributed evenly across the
hunt group.
14
Speed
Calling: Allows users to
use designated codes to dial six to eight frequently
called numbers.
15
Station-to-Station Calling:
Allows users to call internal stations using
abbreviated dialing.
16
Three-Way
Calling: Allows users to
establish a three-way conference.
17
Toll
Restriction: Prevents
customer designated stations from placing chargeable
toll calls.
18
Automatic
Call Back: If users
receive a busy signal when making an internal call,
you can dial an access code allowing the system to
connect you when both stations are idle.
19
Call Back:
Allows users to place a call on hold and retrieve it
from another station within the group.
20
Call Park:
Lets a user place a call on hold, switch phones, and
resume the call at another location.
21
Circular Hunting:
Searches for an idle line beginning with the number dialed.
22
Data Line Security:
Users can restrict features such as Call Waiting, Busy Override,
etc., from interrupting a data call in progress.
23
Multiple Classes of
Service: Assigns each station a class
of service which defines its calling privileges and any
restricted features.
24
Saved Number Redial:
Allows users to store a number in memory and then later redial
it using a code.
25
System Speed Call — 30:
Allows a business group to share a list of up to 30 numbers
which may be dialed using access codes.
26
Uniform Call
Distribution: Routes an incoming call
to the station which has been idle longest.
27
Executive Busy Override:
Allows users to "break-in" on an existing conversation between
two parties. The system sends an alert tone to the conversing
parties and creates a three-way call.
28
Incoming Call Forwarding:
Forwards incoming calls from outside to an alternate number
within the group when a user’s number is busy.
29
Multilevel restriction:
Fully or partially restricts individual lines by selecting one
of the Call Restriction Options.
30
Ringback Queuing:
Allows users to hang up and wait for an
available trunk to become idle, signaled through a distinctive
ringback.
31
Speed Calling
30-Individual: Allows users to dial an
individually selected list of up to 30 telephone numbers by
dialing two to four digits.
32
Within Group Call
Forwarding: Forward calls originating
from within the business group to a predetermined destination.
Calls originating from outside the group are completed as if the
Call Forwarding were not in effect.
Call Answering and
Messaging Features
33
Dictation Access and
Control: Lets a user dial an access
code to access customer-provided dictation equipment. This is
used, for example, in offices where salespeople dictate letters
for typists who work the night shift.
34
Paging/Public Address
Access: Allows users to locate other
users by means of overhead paging.
Call Management
Features
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35
Additional Numbers:
Additional lines for business
proprietary sets that have no physical connection, but allow
users to make and receive calls, and to use CentraNet features.
36
Authorization Codes:
Control users’ calling privileges and restrictions, such as the
ability to make long-distance calls from their workstation
phone. Typically an office’s System Administrator suspends or
activates existing Authorization Codes, and adds new
Authorization Codes.
37
Call Tracing Service:
Allows a user to trace the last incoming call by dialing an
access code. When users invoke this service, a trace is
delivered over a data link to an authorized agency.
38
Calling Number ID
delivery: Displays the telephone
number of the caller.
39
Caller ID List: Show
a list of recent callers.
40
Calling Name and Number
ID delivery: Displays the telephone
number or telephone number and name of the caller.
41
Code Call Access:
Defines users' incoming and outgoing calling
restrictions.
42
Conference Calling:
Allows users to initiate conference
calls of up to six parties, without an attendant’s assistance.
43
Customer Moves and
Changes (CMAC): Allows customers to
make adds, moves and changes to their CentraNet system via their
own PC, without a Verizon service order. See CentraNet
Enhancements [link to page] for more details.
44
Do Not Disturb:
Select mode so phone will not ring.
45
Instant Call Accounting
(ICA): Analyzes outbound Station
Message Detail Recording (SMDR) call detail records. ICA
software facilitates client call detail reports, graphs and maps
using either keyboard or mouse commands. See CentraNet
Enhancements [link to page] for more details.
46
Proprietary Interface:
Connects proprietary business sets to
the Central Office.
Intercom Features
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Digital Data Intercom
Dialing: Allows an ISDN user to
complete a call to other stations within the same group by
dialing the last three or four digits of the station’s telephone
number.
48
VIP Alert: Allows a customer to program up to twelve (12)
telephone numbers of selected callers enabling the customer to
distinguish certain incoming calls from all others by a
distinctive ring tone. If a customer also subscribes to Call
Waiting, calls from the selected numbers will be distinguished
by a distinctive call waiting tone.
Voice Mail
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V oi ce
Mail Messages: delivers voicemail to your email
inbox
Voice Messaging Features
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Maximum two-minute greeting length
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Two-minute message length
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Message capacity of 30 New and Saved messages
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Date and Time Stamp
54
Attendant Transfer
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Reminder Service
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Create/Send/Reply features
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Broadcast options
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Multiple message review options
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Pager Notification
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Remote Call Notification
61
Visual Messaging Waiting Indicator/FSK
