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Frequently Asked Questions about D2SC
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I can't download a report as an Excel spreadsheet. What do i do? We had some reports of problems downloading exported ‘Excel’ reports out of the main reporting system. What has been reported is that when a user select ‘Excel’ as the output option and hits run report, the expected pop-up window will appear. When the browser receives the ‘Excel’ file, users are reporting that a warning at the top of the window says that Internet Explorer has ‘blocked’ the file. If you right-click and select ‘download file’, the window will just return to a listing of the report filters and NOT the expected Excel file. As we could not reproduce this issue under Firefox, it appears to be solely related to recent Internet Explorer security updates and not anything with D2SC. This is what I did to get my Excel option to work again. 1) I selected ‘Tools’ and ‘Internet Options’ from the main IE screen. I then changed to the Security tab as shown below. I clicked on the green check mark for ‘Trusted Sites’ and made sure that http://*.d2sc.com and https://*.d2sc.com were listed as a trusted site. Click
on the image below for full size screen shot. 2) I then clicked on the Custom Level button at the bottom of Security tab and scrolled down the listing of the Security Settings until I found 3 options under a heading called ‘Downloads’. Please make sure that all 3 are ENABLED (Automatic prompting for file downloads, File Download, and Font Download).
Click on the image below for full size
screen shot. When I did this (pressed OK to save) and restarted my Internet Explorer and tried running a report, I now see the following INSTEAD of the warning about IE blocking the download (you can click on Open to open in a window or Save to save the file to your PC.
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