Special transportation services are provided for Irving ISD students with disabilities as outlined in policies approved by the Irving ISD Board of Trustees.
ROUTES & TRANSPORT
First Student works with the Irving ISD Special Education Department to inform parents of special education students receiving transportation services about the start of school and route information.
Our goal is to transport students in a safe and timely manner with travel aiming to not exceed 90 minutes.
It is important for parents/guardians to have their student ready for pick-up on time to ensure bus routes stay on schedule.
Drivers have a three-minute maximum wait time before departing and continuing the route if a student is not present.
Drivers and monitors receive ongoing training on best practices to manage student behavior. They are responsible for documenting all student disciplinary issues that may occur while on the bus. Reports are submitted daily to First Student managers and forwarded to Irving ISD officials.
FREQUENTLY ASKED QUESTIONS
Q: If a student is not present, is the parent/guardian contacted before the driver departs?
The driver will notify the First Student office for further instruction. The office will call the contact number listed on file for the student.
Q: If a student is not present and the driver departs, will the student be picked up later?
If requested by an Irving ISD school official, First Student will send a return bus after the route is completed. The parent/guardian must contact the school in order for the request to be processed.
Q: What is the process of notifying families if a SPED route changes?
First Student will contact parents/guardians to inform them of the new route assignment and pick-up/drop-off times. Families will be contacted within three to five school days after Irving ISD receives a transportation change request. If a special education student who receives transportation services moves, it is the responsibility of the parent/guardian to notify the school and request a transportation change.
Q: How are behavioral issues addressed?
If there is an issue during a route or additional assistance is needed, the driver is instructed to contact the First Student office. The Irving ISD Security & Transportation Manager and/or the school will be consulted how best to proceed if the issue prevents a timely route.