Superb Customer Service

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    Irving ISD Technology Services conducted a customer survey containing the questions below. The response was overwhelmingly positive as shown by the graphs.   The Net Promoter Scores (NPS) metric is a national standard for evaluating customer response from surveys.  A score of 70 is considered very well. Our score was 79.1!

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  • Percentage of Total Responses
       

     

    Percentage of Total Responses

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    Question #1:

    How satisfied are you with the resolution of your issue?

    Question #1: How satisfied are you with the resolution of your issue?

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  • Question #2:

    How would you rate the timeliness of the resolution?

    Question #2: How would you rate the timeliness of the resolution?

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    Question #3:

    How would you rate the courteousness and professionalism of your support staff?

    Question #3: How would you rate the courteousness and professionalism of your support staff?

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  • Key:

       Very Satisfied or Excellent
       Satisfied or Good
       Fair or Dissatisfied
       Poor or Very Dissatisfied
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