Frequently Asked Questions

You can send an email securely by adding the word “encrypt” anywhere in the subject line of an email. The recipient will be given directions to a secure location to open the email. You can test this by sending yourself an email first.

You have 14 days from the time a message was delivered to quarantine to release a message. After 14 days, the message will be permanently deleted and cannot be recovered.

You must submit a technology support workorder. Your request must be submitted in timely manner before your new service launches to ensure email delivery.

You can always request assistance by emailing techsupport@irvingisd.net.

Your Junk folder is based on your own preferences within your mailbox. Messages will only be filtered as Junk if you have explicitly blocked them.

To have a sender blocked from Outlook, right-click the message > Select Junk > Block Sender. To see a full list of senders you have marked as Junk, select Junk from the Delete section of Outlook > Junk Email Options. From the Blocked Senders tab, you can see a full list of senders you have blocked.

Clutter is a folder for low-priority messages or messages that you normally ignore. If you have messages that you feel are being improperly categorized as Clutter, you can help Clutter learn for future messages by moving them to your Inbox.

You may or may not have a Clutter folder depending on when you were hired with the district. This was a Microsoft feature that has been deprecated. To turn Clutter off, you may be able to right-click and select “Manage Clutter” if you do not like the way Clutter is functioning.

Focused Inbox has replaced Clutter. It separates your inbox into two tabs; Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible on the Other tab.

To manage your Focused Inbox settings, you can right-click and select “Move to Other” while viewing the Focused emails or right-click and select “Move to Focus” while viewing Other emails. Alternatively, you can select View from the Outlook Ribbon and toggle the “Show Focused Inbox” to turn this setting on and off.

Quarantine Notifications show you messages blocked on a global level throughout the district. Many organizations are known senders of spam, so we quarantine their messages by default. From the notifications you have many options to manage your email as well as the option to “Manage Your Account” giving you more control over the way your messages are delivered.

There are several rules that prevent you sending email. The second line of this error message gives details as to why. You may have inappropriate language, sensitive information, or may not have permission to send to a certain group. Please review the details given in the error message to revise your message.

You can either select within the quarantine notification to mark a sender as safe or select “Manage My Account” and mark the sender as safe. You can also check the senders you marked as safe by selecting “Request Safe/Blocked Senders List” or logging in with “Manage My Account”.

Any messages containing viruses or malware are blocked and you will never see them. Also, messages coming from known risky senders using phishing, spoofing, or sending inappropriate email are also blocked. Spam are messages that come from bulk senders and you receive notifications daily.

To help protect staff from outside threats, the Technology Services department has decided to prepend the all messages originating from outside the district with *External*. All malicious emails originate from the outside, so this is an extra precaution to help you take a second look at external emails.