Superb Customer Service
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Irving ISD Technology Services conducted a customer survey containing the questions below. The response was overwhelmingly positive as shown by the graphs. The Net Promoter Scores (NPS) metric is a national standard for evaluating customer response from surveys. A score of 70 is considered very well. Our score was 79.1!
Survey Responses
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Question #1: How satisfied are you with the resolution of your issue?
80%: Very Satisified
18%: Satisfied
2% Dissatisfied
0%: Very Dissatisfied
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Question #2: How would you rate the timeliness of the resolution?
81%: Excellent
16%: Good
1% Fair
2%: Poor
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Question #3: How would you rate the courteousness and professionalism of your support staff?
85%: Excellent
12%: Good
2% Fair
1%: Poor
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Percentage of Total Responses
81.7%: Very Satisified
15.4%: Satisfied
2.2% Dissatisfied
0.8%: Very Dissatisfied
