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Superb Customer Service

  • Irving ISD Technology Services conducted a customer survey containing the questions below. The response was overwhelmingly positive as shown by the graphs. The Net Promoter Scores (NPS) metric is a national standard for evaluating customer response from surveys. A score of 70 is considered very well. Our score was 79.1!

Survey Responses

  • Question #1: How satisfied are you with the resolution of your issue?

  • Question #2: How would you rate the timeliness of the resolution?

  • Question #3: How would you rate the courteousness and professionalism of your support staff?

  • Percentage of Total Responses